What to include
Your workspace name, the affected channel, the time and timezone, and what you expected to happen. Screenshots or error messages help; remove anything sensitive first.
Never send passwords, API keys, access tokens, payment-card details or recovery codes, and never share your social account password with support.
Platform access
A channel appearing in the product does not guarantee that every account type or publishing feature is available, because each platform controls its own API access. When reporting a connection or permission problem, name the platform.
Privacy and data requests
To remove account or connected-channel data, follow the data deletion instructions. The privacy policy describes what data the service processes.
Self-service
Hand your socials to AI, and keep the keys.
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